In September 2025 the Australian Energy Market Commission (AEMC) proposed requiring new smart meters installed from 1 January 2028 to have real-time data transmission capability, so that coordinated real-time data can deliver better products and services to consumers. The proposal draws on extensive feedback and analysis, including commissioned research by Oakley-Greenwood finding that direct access to real-time data from the meter is cheaper in the long run than going through other access devices.

Key points of the proposal

The AEMC is now seeking feedback on its proposal, which includes:

1. From 1 January 2028, all consumers can request access to real-time data from their smart meter.

2. A customer's nominated representative, such as a third-party service provider, may also access the data with the customer's consent.

3. Changing the minimum services specification for meters so that all new meters installed from 2028 can transmit real-time data at no upfront cost.

4. Ensuring that consumers who want real-time capability before their scheduled meter upgrade can choose to retrofit or replace the meter at a reasonable price, or install a separate device to access real-time data, consistent with current practice.

5. Consumer and cybersecurity protections, such as third-party accreditation and a requirement that real-time data not be disclosed without customer consent.

The AEMC was to hold an online forum on 2 October for stakeholders to ask questions and give further feedback on the draft determination. The consultation closed on 23 October 2025.